Welcome to our help centre, hopefully all the questions you have are answered, if not, please do not hesitate to contact us or read our full Terms and Conditions.
Delivery
We home deliver your order direct to your doorstep. We use a sealed white cardboard box and encourage the recycling of these boxes, so leave the empty ones out and we‘ll collect next time we deliver. We aim to keep plastic bags to bare minimum as well. Online orders with home delivery have a minimum spend of just $35 (no minimum spend for pick-up orders)..
Delivery Cost & Delivery Time
- All home deliveries $xx.xx
- Re-delivery fee is $10
- Pick-up is FREE
We deliver 6 days a week from Monday to Saturday with a range of delivery windows available, including early evening (6:00pm to 8:00pm) so you can find a time that suits you.
Pick-up is available everyday during our standard opening hours.
Orders received by 4pm can be delivered/collected as early as the next day. Orders received after 4pm can be delivered from to the following delivery day. If, for circumstances outside our control, we’re unable to deliver your order when specified, we‘ll notify you as soon as possible and arrange a suitable time for delivery.
Suburbs We Deliver To
At the moment we offer home delivery to the below suburbs. If you don’t live in one of these suburbs fret not! We’re looking to expand our delivery range in the coming months so please feel free to contact us and register your interest today. That way we can stay in touch and let you know when our delivery zone expands.
- Suburb (1234)
- Suburb2 (5678)
Delivery Disclaimer
There may be times when, despite our best efforts, we’re unable to deliver your order as promised, under these circumstances, we’ll notify you as soon as we can to explain and arrange an alternative delivery time.
Returns & Exchanges
We cannot exchange or refund goods due to the perishable nature of our product and local health and safety laws, so please choose carefully.
Damaged goods
We will replace any order that has reached you in an unacceptable condition. However, we can’t be held responsible if you’re not present when your order is delivered. Please ensure you get your order delivered when it can be accepted.
Refunds
We can only refund your order if it hasn’t yet shipped. Once your order has left the shop we can no longer refund. Let our customer service know as soon as you are able if you wish to cancel your order and we can confirm if the order has left.
Payment Options
In order for your order to be processed you must pay using a credit card via our online checkout process.
Credit Card
We accept both Visa and MasterCard.
Privacy Policy
Our Privacy Pledge is that any information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy.
Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our newsletter, notifying you of important changes to our site or offering you special promotions.
We are not involved in the selling, trading or other alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.
From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.
Any changes to our information collection policies will be posted on this page. By using the our site, you are consenting to the collection of information by us
It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.
Security Policy
We want to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.
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We utilise state of the art security technology to protect your data. This is supplied to us by eWAY. eWAY is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. By being fully approved under the highest level of compliance you can be assured that your details remain secure. By using eWay as our provider it means you have added security, as we don’t store your credit card details in our database. |
| For added protection all payments you make on our site are processed with a 256 bit SSL Web Server Certificate and an encrypted payment gateway with EWAY. | |
You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.
Frequently Asked Questions
We have compiled some frequently asked questions that you might have whilst using our site. We will continue to add to this list as you ask the questions we haven't thought of. Please contact us to ask any questions you might have that are not answered here.
What are your opening hours?
We are open 7 days a week, excluding Christmas Day!
Our store opening hours are:
Monday - Friday 7.30am - 6pm
Weekends - 7.30am - 5.30pm
What if I am unhappy with an order or an item?
If an item is damaged we typically replace the item according to our policy on damaged goods. However, if you have orderd the wrong item we cannot promise to exchange the item because most of our items are perishible and cannot be exchanged according to health and safety laws (refer to our policy on returns & exchanges).
What forms of payment do you take?
We take Online Credit Card
What is your minimum order that you will deliver?
You must order at least $35.00 to qualify for home delivery. You can however order less than $35.00 if you are picking up from our shop
Can I send an order and collect it from the store?
Most defintely! We would love to see you. Just order online and select in store pickup in our checkout screen. If you are picking up instore you still have pay at the online checkout with VISA/MASTERCARD.
Can I phone my order through instead of online?
Most defintely! Just contact us.
Where do you deliver?
See our delivery area above.
Who will deliver my order?
One of our staff. We do not rely on couriers.
Is it secure to order online from you?
It’s very secure. We utilise state of the art security technology to protect your data. This is supplied to us by eWAY. eWAY is level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. By being fully approved under the highest level of compliance you can be assured that your details remain secure. For added protection all payments are processed with a 256 bit Geotrust SSL Web Server Certificate and an encrypted payment gateway with eWay.
You still haven't answered my question!
Please feel free to contact us and we will endeavor to help.